Refund Policy
We value our customers and aim to provide the best service possible. If you are not completely satisfied with your purchase, please review our refund policy below.
Eligibility for Refunds
Refund requests must be submitted in writing within 30 days of the purchase date.
- The written notice must include the following details:
- Name and contact information (email and phone number)
- Order number or receipt number
- Reason for the refund request
- Refunds will only be processed for unused, undamaged products or services not yet rendered.
How to Submit a Refund Request
To initiate a refund, please send your written notice to one of the following:
Email: tonya@truebearingconsulting.com
Mail: 2910 E Madison Street, Suite 209, Seattle, WA. 98112
Processing Time
Once we receive your written request, our team will review it within 3 business days. Approved refunds will be processed within 14 calendar days of the approval date. Refunds will be issued through the original payment method unless otherwise agreed upon.
Additional Notes
Shipping and handling fees are non-refundable unless the return is due to a mistake on our part. We reserve the right to deny refunds for requests that do not meet the eligibility criteria. If you have any questions or need assistance, please contact us at tonya@truebearingconsulting.com.